Return & Refund Policy
Your satisfaction is our priority. Learn about our hassle-free return process.
2 Hours Window
Request returns within 2 hours of delivery
Quality Guarantee
100% freshness and quality assured
Quick Refund
Processed within 5-7 business days
Return Eligibility
When Can You Return?
We accept returns within 2 hours of delivery for the following reasons:
- Quality Issues: Product is not fresh, spoiled, or has an unusual odor
- Wrong Product: You received a different product than ordered
- Damaged Packaging: Product packaging is torn, opened, or tampered with
- Incomplete Order: Missing items from your order
Non-Returnable Items
- Products that have been opened, used, or consumed
- Products without original packaging or tags
- Custom-cut or specially prepared items (unless quality issue)
- Returns requested after 2 hours of delivery
How to Initiate a Return
Contact Us Immediately
Call, WhatsApp, or email us within 2 hours of receiving your delivery. Have your order number ready.
Provide Details
Share your order number, reason for return, and photos of the product (if applicable). Our team will verify your request.
Return Pickup
Once approved, we'll arrange a pickup from your location. Keep the product in its original packaging and sealed condition.
Refund or Replacement
Choose between a full refund or product replacement. Refunds are processed within 5-7 business days to your original payment method.
Refund Processing
Refund Timeline
- Approval: Within 24 hours of pickup verification
- Processing: Refund initiated within 2-3 business days
- Credit: Amount reflected in your account within 5-7 business days
Note: The exact time for the refund to reflect in your account may vary depending on your bank or payment provider.
Important Notes
Photographic Evidence
For quality-related returns, we may request photos or videos of the product to expedite the process.
Inspection
All returned products are subject to quality inspection before refund approval.
No Return Fees
There are no charges for valid returns. Pickup and refund are completely free.
Need Help with a Return?
Our customer support team is here to assist you with the return process.